Frequently Asked Questions
Here are the top frequently asked questions related to our new factory-direct online store.
If you do not find the answer you are looking for, please contact us as we are here to help you.
Sherwood Bedding Products
What sizes does the mattress come in?
Dunlopillo hybrid mattresses are available in Twin, Twin XL, Full, Queen, King and California King. We chose this initial offering to align with our best selling bedding sizes, and we plan to listen to customer feedback as we enhance our mattress offerings.
Do I need to flip the mattress?
We do not recommend flipping our new line of Dunlopillo mattresses, however, we do recommend rotating your mattress from end to end two weeks after receiving your order. We then recommend rotating your mattress every two to three months thereafter. By rotating your mattress you can extend its life span.
Do you offer foundations?
Absolutely. We offer a 5″ low-profile and a standard 9″ Semi-Flex® foundation. Our Semi-Flex® Performance Grid 5″ foundation is made from steel and is better than wood because it’s proven stronger and, unlike wood, it won’t crack and squeak over time. 10-year warranty.
Orders & Shipping
What payments do you accept?
We accept Mastercard, Visa, Discover, and American Express.
Do I pay for shipping?
No. We offer free white glove delivery on every mattress product sold directly from our website.
Do you deliver on the weekends?
We do not offer weekend deliveries. All orders ship and deliver Monday through Friday
Can I request a specific delivery date
We do not offer specific delivery dates
Is there sales tax?
We charge sales tax from the 4 states we ship from. These include Florida, Texas, Kentucky and Arizona.
How long will it take for my order to arrive?
Typically all online made to order Sherwood Bedding mattresses takes 4 days to make. You will be contacted by our shipping partners to schedule your free white glove delivery.
Will the white glove delivery take my old mattress away?
You must order it at the time of purchase. Disposal of your old mattress is $90.00 (one-time fee)
Warranty & Returns
What is the warranty of your mattress?
Our mattress comes with a 10-year limited warranty that covers manufacturing defects. Please visit our terms and conditions page here to learn more about our limited warranty policy.
How do I check on the status a refund?
If the method of payment used for your purchase was a check, cash, debit or credit card, please allow 7-10 business days for your refund to be processed. If you financed your purchase, it may take up to 2 billing cycles for your refund to appear on your account.
About Sherwood Bedding
Where are your manufacturing plants?
Coast to coast, we have high-tech factories across every region to lower shipping coss and reduce the carbon footprint.
